Terms & Conditions

Effective Date: 24 March 2025
Last Updated: 26 October 2025

Legal Identity
Mable Well is operated by R. Sarkis, (trading as Mable Well, Raffi Sarkis Mahseredjian sole trader), trading as Mable Well, located at [Business Address], United Kingdom. Contact us at info@mablewell.com. (ICO Registration No: [insert once issued])

1. Service Overview

Mable Well provides AI-powered nutrition and wellness guidance through WhatsApp messaging and our website. The service offers:

• personalised meal suggestions;
  
  

• easy-to-understand nutritional insights;
  
  

• supportive reminders; and
  
  

• science-based wellness content.
  
  

Mable Well is a digital lifestyle service, not a medical or clinical programme. It is intended for educational and motivational purposes only. Always seek professional medical advice for any condition or treatment.

2. Eligibility

To use Mable Well you must:

• be 18 years or older;
  
  

• reside in the United Kingdom;
  
  

• provide accurate information; and
  
  

• have access to WhatsApp for communication.
  
  

If we discover a user under 18 years old, the account will be closed, and all related data deleted.

3. Free Trial and Subscription

Mable Well is currently in its early-access phase, providing free use for testing and feedback.

When paid subscriptions launch, you’ll receive clear notice before any charge.

• Planned subscription: £8.99 per month (GBP) (subject to change)
  
  

• Payment processor: Stripe or PayPal — secure third-party platforms
  
  

Under the Consumer Contracts Regulations 2013, you have a 14-day cooling-off period for online purchases.
If you choose to start the service immediately, you will confirm that you understand the 14-day right to cancel is lost once full access begins.

You will never be charged or auto-enrolled without your explicit consent.

4. Acceptable Use

You agree to use Mable Well respectfully and lawfully. You must not:

• send abusive, harmful, or unlawful content;
  
  

• misuse the AI for non-wellness topics;
  
  

• seek emergency or diagnostic medical advice;
  
  

• impersonate others or misrepresent yourself;
  
  

• attempt to access or reverse-engineer the system.
  
  

Mable Well may suspend or terminate access for violations of these terms.

5. Disclaimer of Medical Advice

Mable Well does not provide medical advice.
All information is general and for educational use. Always consult your GP or a qualified clinician about medical conditions, allergies, or medication interactions.
See our full Medical Disclaimer.

6. Limitation of Liability

We strive for accuracy but cannot guarantee that all content suits every individual.
You are responsible for how you apply the information provided.

Nothing in these Terms limits or excludes any rights you have under the Consumer Rights Act 2015.

7. Data and Privacy

Your personal data is handled in accordance with our Privacy Policy.
You may request access, correction, or deletion of your data by messaging “DELETE MY DATA” on WhatsApp or emailing info@mablewell.com.
We do not sell your data. All records are stored securely and accessible only to authorised personnel for legitimate service purposes.

8. Changes to These Terms

We may update these Terms occasionally. The new version will appear on our website with the revised date. For material changes, we’ll notify you by email or message. Continuing to use Mable Well after an update means you accept the new terms.

9. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.

10. Cancellations and Refunds

You may cancel your purchase within 14 days of payment by emailing info@mablewell.com.
If you have not started using the service, you will receive a full refund within 14 days of our confirmation.
If you requested that your service begin immediately, you acknowledge that your statutory right to cancel is lost once full access is provided.
This does not affect your rights under the Consumer Rights Act 2015 if the service is faulty or misdescribed

11. Contact Us

If you have questions, feedback, or complaints, contact:
📧 info@mablewell.com
📍 [Business Address] (United Kingdom)

We’re a small, early-stage team — your feedback helps improve our service