FAQs

Simply start a chat on WhatsApp, ask about meal ideas, ingredient swaps or anything nutrition to receive instant, AI-powered guidance straight to your phone

Mable Well uses trusted AI tools trained on a wide range of publicly available health and wellness information. It draws from nutrition science, physical activity guidelines, mindfulness techniques, and general lifestyle advice

We focus only on science-backed, non-medical wellness information, and we don’t make claims about treatments, cures, or diagnoses

No. Mable Well does not provide medical advice, does not diagnose conditions, and does not replace your doctor or any qualified health professional

Our service is purely for supporting nutritious lifestyle and general wellness support. We encourage all users to speak to a professional for medical concerns

Absolutely. Mable Well is designed to adapt to your needs. Whether you’re vegetarian, dairy-free, low-carb, or have other dietary restrictions, you can tell Mable your preferences and it will tailor its suggestions to fit — no awkward workarounds, no judgment, just support that respects your lifestyle.

Mable Well can’t offer medical advice or replace guidance from a healthcare professional. But if you're looking to build habits that support your health — like choosing heart-friendly meals, reducing processed sugar, or balancing your plate — Mable can help with gentle, personalised food ideas rooted in science.

If you’re managing a condition like high cholesterol or diabetes, it’s always best to work closely with your doctor or dietitian. Mable is here to support, not replace, their expertise.

Your responses in the wellness survey are used to personalise your messages and reminders. We never share or sell your data. You can request to delete your data at any time by messaging “DELETE MY DATA” on WhatsApp or emailing us directly

All message data is processed in line with UK data protection law and is never used for marketing or profiling beyond the purpose of improving your wellness support

You can read more in our Privacy Policy

AI allows us to deliver fast, personalised wellness support around the clock. It helps you ask questions, get ideas, and stay motivated — without needing appointments, apps, or complicated routines.

We believe AI, when used ethically, can enhance everyday wellbeing by making trusted guidance more accessible.

Just message us from your new number with:

📝 “Hi, I’m [Your Name], and I changed my number from [old number] to this one.”

We’ll do our best to reconnect your wellness profile manually

We use secure systems and advanced AI technology to offer personalised support 24/7. Your subscription helps cover the cost of the platform and lets us keep the service private, ad-free, and user-focused.

Yes! Mable Well is a flexible monthly subscription. You can cancel any time, no questions asked. Just message “CANCEL” on WhatsApp or contact us by email.

We currently accept:

• Debit and credit cards via Stripe

• PayPal 

• More options may be added in the future based on user needs.