FAQs

Simply start a chat on WhatsApp, ask about meal ideas, ingredient swaps or anything nutrition to receive instant, AI-powered guidance straight to your phone

Mable Well is carefully designed to stay focused on nutrition and food-related wellness. Unlike open-ended AI tools, it doesn’t answer off-topic questions — reducing the chances of confusing or inaccurate replies. Every suggestion is tailored using your preferences, with clear limits in place to keep things practical and helpful.

No — Mable Well is an independent wellness service that uses the official WhatsApp Business API to deliver its nutrition support. We are not owned, operated, or affiliated with Meta, WhatsApp, or any of their associated companies. All guidance comes from the Mable Well system and not from WhatsApp or Meta AI.

No. Mable Well does not provide medical advice, does not diagnose conditions, and does not replace your doctor or any qualified health professional

Our service is purely for supporting nutritious lifestyle and general wellness support. We encourage all users to speak to a professional for medical concerns

Absolutely. Mable Well is designed to adapt to your needs. Whether you’re vegetarian, dairy-free, low-carb, or have other dietary restrictions, you can tell Mable your preferences and it will tailor its suggestions to fit — no awkward workarounds, no judgment, just support that respects your lifestyle.

Mable Well can’t offer medical advice or replace guidance from a healthcare professional. But if you're looking to build habits that support your health — like choosing heart-friendly meals, reducing processed sugar, or balancing your plate — Mable can help with gentle, personalised food ideas rooted in science.

If you’re managing a condition like high cholesterol or diabetes, it’s always best to work closely with your doctor or dietitian. Mable is here to support, not replace, their expertise.

Your responses in the wellness survey are used to personalise your messages and reminders. We never share or sell your data. You can request to delete your data at any time by messaging “DELETE MY DATA” on WhatsApp or emailing us directly

All message data is processed in line with UK data protection law and is never used for marketing or profiling beyond the purpose of improving your wellness support

You can read more in our Privacy Policy

AI allows us to deliver fast, personalised wellness support around the clock. It helps you ask questions, get ideas, and stay motivated — without needing appointments, apps, or complicated routines.

We believe AI, when used ethically, can enhance everyday wellbeing by making trusted guidance more accessible.

Just message us from your new number with:

📝 “Hi, I’m [Your Name], and I changed my number from [old number] to this one.”

We’ll do our best to reconnect your wellness profile manually

Yes!  When we are fully operational you can cancel anytime, no questions asked. Just message “CANCEL” on WhatsApp or contact us by email at info@mablewell.com

Mable Well is currently in its early-access phase. During this period, all users receive full access to the service at no cost.
When subscriptions are introduced in the future, users will be notified in advance and given the option to continue or cancel their access.

Planned subscription for full access: £8.99/month (subject to change)
Planned payment method: Secure third-party platforms (e.g., Stripe or PayPal)

You will not be charged or auto-enrolled without clear notice and consent.